Our Guarantee & Warranty - Brandt HVAC Co San Francisco

The Brandt HVAC Co San Francisco Guarantee

A guarantee only means something if the company behind it will still pick up the phone six months after the job. Ours starts with a written price before any work begins, and it doesn’t end when our van leaves your driveway in the Richmond or the Mission. Every repair Brandt HVAC Co San Francisco completes comes with a written guarantee that states exactly what it covers and for how long. If that repair fails inside the guarantee period, we return at no charge under the 365-Day Done Right Promise. No argument, no invoice, no “that’s a different problem.” Devin Marlowe built this company on a simple premise: if we said we fixed it, we stand behind it.

Call (559) 245-8807

What’s Covered

• Workmanship on every repair. If the repair we performed fails within the guarantee window, we return and make it right at no cost to you.
• Written pricing before work starts. You’ll see the full price in writing and approve it before a single tool comes off the truck.
• Parts handling and installation. We install the right part correctly the first time, and we don’t charge you for our mistakes if something isn’t right.
• Cleanup and respect for your home. We leave your mechanical room, attic, or utility closet the way we found it, minus the failed component we hauled out.
• On-time arrival windows. We tell you when we’re coming and we show up when we said we would. If we’re running behind, you’ll hear from us before you have to wonder.
• Honest diagnostics. We tell you what’s actually wrong, what can wait, and what needs attention now. If a repair isn’t urgent, we’ll say so.

Our Satisfaction Promise

If something doesn’t feel right after we leave, call us. Tell us what you’re seeing, hearing, or smelling, and we’ll figure out what happened. Under the 365-Day Done Right Promise, if a repair we made fails within the guarantee period, a second visit is free. That’s the whole sentence. No trip charge, no diagnostic fee to “take another look,” no explanation about how this problem is technically different from the last one. If we missed something, we own it.

We know how this works in San Francisco, where old Victorians have their own ideas about ductwork and converted garages test the patience of any furnace. Devin Marlowe treats every callback as a chance to get it right, not as a loss to be avoided. If our tech didn’t solve the problem the first time, we want to know why, and we want to fix it. That’s the standard we hold ourselves to, whether the job was a capacitor swap in Noe Valley or a full diagnostic in the Outer Sunset.

What we ask of you is simple: call us the moment something seems off. Don’t wait three weeks and hope it goes away. The sooner we know, the sooner we can get a tech back to your home. And because a live person answers our phone 24 hours a day, 7 days a week, including nights, weekends, and holidays, you won’t get a voicemail box when you call. You’ll get a human being who can schedule the return visit.

Licensed & Insured Backing

A paper guarantee is only as good as the company behind it, and behind Brandt HVAC Co San Francisco is full licensing and insurance. That means if something goes wrong beyond the scope of the repair itself, you’re not left holding the bill. We carry the coverage that protects your home and our work. Every technician who shows up at your door has passed the Threshold Verified standard: background-checked and identity-verified before they ever set foot on your property. Devin Marlowe doesn’t send strangers to your door. We send you the tech’s name and photo before every visit, and that tech shows you a photo ID badge when they arrive. If anyone arrives who we didn’t tell you to expect, that visit is on us.

Licensing matters in San Francisco because the work we do touches refrigerant, gas lines, electrical connections, and combustion venting. A handyman can change a filter. The person who opens your furnace and diagnoses a heat exchanger needs to know what they’re looking at, and what they’re responsible for if they get it wrong. Our license and insurance are the backstop behind every written guarantee we hand you. They don’t replace the promise. They back it up with real accountability.

Why We Put It in Writing

Verbal promises fade. Written ones don’t. Every repair we do includes a written guarantee that spells out exactly what it covers and for how long, because you should be able to read the terms with your own eyes before you pay the invoice. That’s not a legal formality for us. It’s how we force ourselves to be specific about the work we’re standing behind. If we can’t write it down, we shouldn’t be promising it.

This applies to every brand we service: Carrier, Trane, Lennox, Goodman, Rheem, York, Daikin, Bryant, and American Standard. The warranty on the manufacturer’s part is between you and the manufacturer. Our workmanship guarantee is between you and Brandt HVAC Co San Francisco. We handle our side of it directly, with no runaround and no fine print surprises.

Devin Marlowe has been in this trade long enough to know that trust isn’t built with slogans. It’s built with a phone that gets answered, a price that doesn’t change, and a company that comes back when something isn’t right. That’s what our guarantee means, and it’s what we’ve been doing in San Francisco since 2003.

What About Manufacturer Warranties?

A common point of confusion: the warranty from the manufacturer covers the part itself. Our workmanship guarantee covers the labor and the quality of the installation or repair. These two things work together. If a part fails under the manufacturer’s warranty, that covers the part. If our installation of that part was the problem, our guarantee covers the redo. We’ll help you understand which one applies to your situation, and we won’t make you navigate a parts claim alone if we installed the component. When you call Brandt HVAC Co San Francisco, we’ll walk you through what’s covered by whom and what to expect next.

Common Questions About Our Guarantee

What does the 365-Day Done Right Promise cover?

The 365-Day Done Right Promise covers our workmanship on repairs we complete. If the repair fails during the guarantee period, we return at no charge. A second visit is free, no argument and no additional charge. Call (559) 245-8807 and we’ll schedule it.

Do I get the guarantee in writing?

Yes. Every repair includes a written guarantee that states exactly what it covers and for how long. You’ll have it in hand before you pay the final invoice. If you ever have a question about what is or isn’t covered, the answer is in that document, and we’ll walk you through it over the phone.

What if a repair fails after hours or on a weekend?

You call us. A live person answers the phone 24 hours a day, 7 days a week, including nights, weekends, and holidays. There’s no voicemail, no callback queue, and no automated phone tree. Tell us what happened and we’ll get the return visit scheduled.

Does the guarantee transfer if I sell my home?

Our workmanship guarantee applies to the repair we performed at the address where we performed it. If you’re selling your home and a recent repair is part of the transaction, call us at (559) 245-8807 and we’ll explain what documentation we can provide to the new owner.

Is the estimate I get before the repair also guaranteed?

Here’s how it works: we give you a written price before any work starts, on every single job, with no exceptions. You approve that number in writing. That’s the price you pay. If the scope changes during the repair, we stop and get your written approval before adding anything to the bill. The guarantee on the repair itself starts when the repair is complete.

If you have a question about what’s covered, or if something isn’t working the way it should after we’ve been out, call us at (559) 245-8807. We answer. We listen. We make it right. That’s the guarantee.

Written by Devin Marlowe, Owner at Brandt HVAC Co San Francisco, serving San Francisco homeowners with written-price HVAC repair since 2003.